Director of Operations – Inner City Health Associates

Hayley Becker Opportunities


In less than 15 years, Inner City Health Associates (ICHA) has become the largest homeless health organization in Canada, with 200 physicians and nurses offering Toronto’s homeless and precariously housed population with direct access to high-quality health services. ICHA provides transitional primary care, psychiatry and palliative care, reaching people on the street and at shelter-based clinics, drop-in sites, encampments, COVID-19 isolation/recovery centres, and physical distancing hotels. ICHA aims to set the standard of excellence in homeless health service delivery and is dedicated to addressing deficits in the social determinants of health and to ending homelessness. Funded by the Ontario Ministry of Health, ICHA works with the City of Toronto, hospitals and community health and social support organizations to bring integrated care and support to the homeless community to improve individual and population health.

This is a unique opportunity to join a mission-driven health equity focused organization through a substantial scaling of its operations and community impact. ICHA has secured MOH funding to more than double its clinical operations and administrative supports over the next 2-3 years that will ensure that all people experiencing homelessness in Toronto have access to meaningful and effective transitional health care services where they need them most – making Toronto the first global urban centre to achieve this milestone of inclusive and equitable health systems development.


Reporting to the Board of Directors, and in concert with the Medical Director, the Director of Operations is responsible for establishing and implementing the strategic directions and for supporting the effective and efficient operations of Inner City Health Associates (ICHA). These two executives work in a co-leadership model.

The purpose of the Director of Operations role is to provide effective and efficient administration of core internal organizational functions and systems for Inner City Health Associates. The Director of Operations and ICHA’s Medical Director will develop and strengthen relationships with funder / government / external health sector / community stakeholders. The Director of Operations is responsible along with the Medical Director for co-leading the development and implementation of ICHA’s strategic direction.

The Individual

The ideal Director of Operations will have a Master of Health Administration (MHA), MBA or equivalent with appropriate experience (e.g. MHSc, MPHA, MSW, MPA etc.), coupled with at least 5 years of senior leadership experience in community health care, homelessness or hospital setting with a particular focus on community based care and integration. Past leadership roles with populations served by ICHA will be considered as asset. The Director of Operations will have demonstrated business acumen, and strength and experience in financial reporting. The Director will have exemplary communication and interpersonal skills, proven organizational and management skills and demonstrated success in building partnerships and achieving consensus with multiple stakeholders. They will also bring experience managing government relations; negotiating and administering contracts.

To Apply

To express your interest in this exciting, progressive leadership opportunity please submit your cover letter and resume. For additional information contact Hayley Becker at (647)-267-8170.

For additional information about Inner City Health Associates please visit -  

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Inner City Health Associates and Mirams Becker are committed to employment equity and diversity in the workplace; we welcome applications from women, Indigenous Peoples, racially visible individuals, LGBTQ2S+ and people with disabilities.  We are committed to providing persons with disabilities with equal opportunities and standards of goods and services, and we are fully compliant with applicable provincial Disabilities Acts.

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