Chief Medical Officer, Canada – Teladoc Health Canada

Teladoc Health is the global virtual care leader, offering comprehensive virtual and hybrid care solutions spanning primary, mental health, expert medical, devices and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.

Teladoc Health Canada is a Canadian company within the Teladoc Health Group, with a dedicated Canadian team across all functions of the business. Headquartered in Toronto, Teladoc Health Canada has more than 20 years of experience delivering virtual and hybrid health care to millions of Canadians coast to coast. Through experiences and learnings from Teladoc Health providing services in over 175 countries across the world, Teladoc Health Canada has access to world-class research and innovation, enhancing care delivery while maintaining a strong Canadian focus. Learn more at TeladocHealth.ca.

Summary of Position

The Chief Medical Officer, Canada, will be primarily responsible for ensuring Teladoc Health Canada provides high-quality medical services. This position oversees and supports the growing provider network, including physicians, nurse practitioners and other allied health professionals, across the full provider lifecycle (e.g. recruitment, credentialling, regular communications and engagement, evaluation and communication of feedback, and offboarding). As a key member of the Senior Leadership Team in Canada, the Chief Medical Officer will be representing Teladoc Health Canada with various stakeholders, especially in the medical and healthcare community.

Essential Duties and Responsibilities:

Clinical Strategy and Oversight
• Develop and lead the enterprise-wide clinical strategy, ensuring alignment with organizational goals and innovation in care delivery
• Oversee the clinical delivery of medical services, ensuring effective coordination with operational, and quality teams
• Provide medical leadership for clinical governance by interpreting quality, safety, and compliance insights and ensuring appropriate clinical response
• Set and maintain clinical policies, standards, and protocols that define appropriate medical practice and support consistent, high quality care across virtual platforms, in collaboration with quality and operational partners

Quality & Patient Safety
• Be accountable for the clinical quality and safety of care delivered by the provider network, in alignment with established clinical best practices, regulatory standards, and accreditation requirements (e.g., Accreditation Canada)
• Review and act on quality, safety, and experience insights generated through organizational quality measurement and reporting processes, including addressing identified risks or performance issues
• Ensure appropriate clinical response to quality findings, including provider feedback, coaching, remediation, and training through the clinical education function, and escalation or offboarding where required

Team Leadership and Management
• Lead associate medical directors, clinical education, and provider network management teams to ensure effective delivery of clinical services
• Recruit, credential, and manage a multidisciplinary provider network, including physicians, nurse practitioners, and allied health professionals
• Provide clinical leadership and mentorship, fostering a culture of continuous learning and improvement

Regulatory Compliance
• Comply with medical regulations and standards set by regulatory bodies such as the College of Physicians and Surgeons of Canada as well as federal and provincial healthcare laws related to the Canada Health Act and college requirements
• Ensure adherence to Privacy Laws, including reviewing PHI policies and procedures, overseeing privacy reporting and information requests
• Liaise with medical regulatory authorities and contribute to shaping virtual care policy frameworks

Innovation & Technology Integration
• Collaborate with product and engineering teams to integrate clinical insights into platform development, ensuring technology supports clinical excellence
• Champion data-driven care models, including AI-enabled triage, remote monitoring, and personalized care pathways

Strategic Leadership
• As a member of the senior leadership team in Canada, collaborate with cross-functional teams to develop strategy and align medical responsibilities with business goals
• Provide medical guidance in the development, implementation, and continuous improvement of programs and capabilities

Stakeholder Engagement & Partnership
• Support partner and client presentations, providing medical insights as required
• Collaborate and consult with other medical leaders within Teladoc Health including international initiatives supporting medical education, quality & safety, credentialing, training, and onboarding providers
• Represent the organization in external forums, panels, and partnerships with government, regulators, insurers, and healthcare organizations
• Partner internally and externally to guide research that measures quality and health outcomes

Financial Management
• Identify relevant metrics to evaluate provider performance, define guidelines for minimum time commitments, incentive structures, and feedback loops to continually improve the effectiveness and efficiency of medical service delivery
• Identify and mitigate risks or define investments required where related to patient safety and clinical service

Qualifications Required for Position
• MD or equivalent medical degree from an accredited institution
• Licensed (or eligible for licensure) with the College of Physicians and Surgeons of Ontario (CPSO) or equivalent
• Minimum of 10 years of clinical experience, including 5 years in a leadership or administrative role
• Demonstrated success in medical governance, quality improvement, and physician engagement
• Strong understanding of Canada’s healthcare system, hospital operations, and regulatory requirements
• Experience with accreditation processes and performance metrics
• Excellent communication, negotiation, and team-building skills
• Preferred clinical backgrounds include Emergency Medicine, Family Medicine, Hospital Medicine, or Hospitalist practice

Why Join Teladoc Health?

Impactful, Connected Healthcare: Support millions of Canadians across the country with accessible care within rural regions & provincial health systems, at no cost to patients.

Focus on Quality & Safety: Upholding the highest excellence of clinical quality standards is paramount to Teladoc Health.

Collaborative, Supportive Network: Our diverse community is dedicated to transforming healthcare in Canada. Be a part of a growing team across Canada, that thrives on engagement, learning and growth.

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses innovative platforms to provide accessible care across the full continuum of care, at every stage in a person’s health journey.

Growth and Innovation: We are growing rapidly - Come grow with us and support our expanding mission to make healthcare more accessible.

Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position. Teladoc Health Canada, Inc. uses artificial intelligence-assisted tools as part of our recruitment process, including to screen and evaluate candidates. These tools support, but do not replace, human judgment. Our hiring team makes all final decisions.

At Teladoc Health, we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for any stage of the recruitment process / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please reach out to us at RecruitmentAccessibilityRequestsCanada@teladochealth.com.

To express interest in this exciting opportunity, please submit your cover letter and resume, in confidence.  For additional information contact Hayley Becker at hayley@miramsbecker.com; or Natalie Woods at natalie@miramsbecker.com.

Teladoc Health Canada and Mirams Becker Inc. are equal-opportunity employers committed to an inclusive, barrier-free recruitment and selection process. We respect, encourage, and celebrate diversity. We are committed to providing accommodations throughout the recruitment process. If you require accommodation, please notify us and we will work with you to meet your needs.