Vice President, Quality, Post Acute Care & Community Integration – North York General Hospital

North York General Hospital (NYGH) is one of Canada's leading community academic hospitals, affiliated with the University of Toronto, offering their culturally diverse community a wide range of acute care, ambulatory and long-term care services across seven sites, and is an active member of North York Toronto Health Partners. NYGH has a budget of $485M and over 5000 dedicated staff, physicians, and volunteers.

Through partnerships, collaboration, and academic endeavours, NYGH seeks to set new standards for quality, safety, and people-centred care. NYGH achieved Accreditation Canada’s highest level of achievement, Exemplary Standing, was named Canada’s Number One Community Academic Hospital for 2024 by Newsweek Magazine for the sixth consecutive year and was once again named one of Canada’s Best Employers (2024) by Forbes Magazine. These accolades are but a few of the accomplishments of this progressive healthcare institution, with aspirations of significant growth, bold innovation, and distinction.

Serving one of the fastest growing and most diverse populations in the Greater Toronto Area, with the highest concentration of seniors in Toronto, NYGH is facing an unprecedented increase in patient volumes and service demand. As such, NYGH has embarked on the most ambitious expansion in its history, centred on a modern New Patient Care Tower addition and a new long-term care home development. Together they will be at the heart of a connected Campus of Care supporting the community at all life stages. The new long-term care development will be amongst the largest in the province, featuring a progressive vision and design.

NYGH is an equal-opportunity employer, committed to an inclusive, barrier-free recruitment that respects, encourages, and celebrates diversity. NYGH is committed to providing accommodations throughout the recruitment process. Should you require accommodations, please notify Mirams Becker who will, with NYGH, work with you to meet your needs.

Vice President, Quality, Post Acute Care & Community Integration

Reporting to the President and Chief Executive Officer of North York General Hospital, the Vice President, Quality, Post Acute Care & Community Integration is a member of the senior leadership team (SLT), providing overall direction and strategic leadership for assigned portfolios by identifying, leading, developing and executing an innovative strategy to support NYGH’s corporate goal to create an integrated continuum of care by aligning NYGH’s partnerships, programs and services related to:

• North York Toronto Health Partners and Community Integration
• Quality, Patient Flow, Risk & Patient Experience
• Long-Term Care
• Reactivation Centre and Ambulatory care
• Centre for Ethics

Duties and Responsibilities

• Oversee and provide overall executive leadership for NYGH’s long-term care home operations in accordance with the Long-Term Care Act and NYGH’s strategic directions, Strategic Plan 2020-25, Thinking Beyond, values, objectives, policies and procedures, to ensure the efficient utilization of human, physical and financial resources.
• Responsible for leading the development, implementation, and ongoing oversight of the clinical and operational plans for long-term care and community-based services for seniors and other populations.
• Provide executive leadership for the hospital’s ambulatory care vision and strategy and the delivery of coordinated ambulatory services with planned actions and measurable results that meet the needs of patients, community, and referring health care partners.
• Provide executive leadership for the hospital in North York Toronto Health Partners (NYTHP) and work in close collaboration with our Ontario Health Team (OHT) partners and other relevant stakeholders to strategically align community integration and collaborative planning and partnerships within and beyond the OHT with the strategic goals of North York General and the NYTHP.
• Lead the development of and strengthening integrated and outcome-focused partnerships with a range of primary care networks, community providers, hospitals and cross-sector agencies across the continuum of care.
• Lead the development of necessary structures and processes within the hospital to support the ongoing home care modernization efforts in the broader health care system, inclusive of opportunities related to @home care models and enabling initiatives (i.e., Seamless Care Optimizing the Patient Experience - SCOPE) with the North York area.
• Provide executive leadership in the development, implementation, and ongoing monitoring of the People-Centred Care Strategy with planned actions and measurable results that advance the NYGH’s corporate strategic plan.
• Provide executive leadership in the development, implementation, and ongoing monitoring of the Patient Safety Strategy and evidence-based model for Enterprise Risk Management (ERM) and a corporate risk management platform for incident reporting and patient relations.
• Serve as the executive lead for the NYGH accreditation process ensuring ongoing compliance with standards and Required Organizational Practices between accreditation cycles.
• Promote and demonstrate a commitment to continuous quality improvement and serve as the executive lead in the collaborative development, implementation, and monitoring of the annual Quality Improvement Plan.

Qualifications 

• A post-graduate degree in a healthcare discipline, health policy or business/health/public administration.
• Progressive experience in leadership of hospital clinical programs, long-term care, reactivation care, home and community care, ambulatory care or equivalent.
• A thorough understanding and appreciation of the complexities and stakeholder dynamics of community teaching hospitals, including the integration of patient care with teaching and research.
• Strong knowledge and understanding of Long-Term Care legislation and policy.
• Passion for quality improvement and possess knowledge and understanding of tools to enable quality improvement.
• Intellectual and analytic ability to deal with complex strategic and operational issues.
• Strong business skills.
• Excellent communication and relationship-building skills, with an understanding of the importance of effective communications as an enabler of change.
• Thorough understanding Ontario’s healthcare agenda and plan and the continuum of healthcare services.
• Vision and inspiration, with the ability to lead through challenging times and demonstrated ability to manage change in a complex environment.
• A strong, consistent values orientation and a reputation for excellence, integrity, respect, compassion, and collaboration.
• Exceptional interpersonal skills, with the ability to communicate and connect with all levels of the organization, as well as with external stakeholders.
• Values others’ input and can effectively build consensus and negotiate courses of action with diverse stakeholders.
• Understands and values organizational culture and actively works to impact it positively.
• Commitment and ability to coach, mentor, support and develop others.

To express your interest in this exciting leadership opportunity, please submit your cover letter and resume, in confidence. Multiple files can be uploaded to accommodate both the resume and cover letter submission.

For additional information or a confidential conversation contact Hayley Becker, Partner at hayley@miramsbecker.com.

North York General Hospital and Mirams Becker are equal-opportunity employers committed to an inclusive, barrier-free recruitment and selection process. We respect, encourage, and celebrate diversity. We are committed to providing accommodations throughout the recruitment process. If you require accommodation, please notify us and we will work with you to meet your needs.